- They correctly identify customers, needs and requirements.
- They communicate customer Expectations properly to product designers.
- The make sure customers' order are filled correctly and on time.
- The check that customers have received proper instructions, Training, and Technical assistance in the use of the product.
- They stay in touch with customers after the sale to ensure they are, and remain, satisfied.
- They gather customer ideas for product and service improvements and convey them to the appropriate departments.
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